Sunday, October 03, 2004

Questions Rosenhaft and Downey

1. Downey's article discusses the importance of human interaction and the focus of the telegraph company on image in the business, as helping to make the workers visible. Is the invisiblity of information workers due to a decrease in face to face (and even voice) interaction? If so, why has this affected information workers more than other workers where electronic communication is also increasing? How has the changing interface of the web influenced the perception of workers behind it?

2. Rosenhaft compares the mental and physical stresses that Dies, Rath and Eisendecker experience in their clerical work, as it relates to the conditions of the 18th century. To what extent have technological advances decreased mental and physical stress at work? How does it relate to job satisfaction? Rosenhaft implies that "cramp seemed in many cases to include an element of psychic resistance to the specific task," doesn't this suggest something?

3. Jeff seperates Mr.Dies job into three different areas, and Rosenhaft connects work involving new fields of knowledge and new technology with prestige. As Mary points out, Mr. Dies never benefits from this prestige. However this connection has interesting implications in terms today's workforce in comparison to Rosenhaft's study. Is the increased segmention of work responsible for decreasing prestige (data entry) or increased prestige (computer programers) in terms of information workers? Are there factors that determine this hierarchy?

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